Decision making comes in many forms. One can easily see the difference between a decision that you make yourself, and a decision that must be made by a group. In the latter example, many people are not quite happy with the outcome, some even not at all, and only a few are getting the outcome [...]

Before you answer this question, we should ask ourselves what status ‘Twittering’ really is. I’d like to call it a tool to update your status. Twitter or Facebook starts with updating your status. The basic idea of a status update is to share others what you are doing, what you are thinking of, or any [...]

Most people have joined one or more social networks nowadays. Facebook, LinkedIn, Twitter: many people have found a way to use them to their advantage. They know how to create value out of it by participating, or even just by observation. People feel comfortable by doing that. Participating and joining discussions with their peers, known [...]

Power, creativity and controversy: these are three keywords for yielding more results from innovation communities. However, it is not just simply more power, more creativity and more controversy that a community needs… Or is it? Some time ago I was researching an employee-driven innovation community (EDI). The community was developed for the purpose of optimizing [...]

In the last couple of weeks I stumbled upon the term ‘Employee engagement’ in some blogposts. The term almost sounds redundant, as one would assume employees are engaged by principle.. Research shows otherwise. Employees apparently are not engaged in their work. In 2007, a study shows that only 21% is truly engaged, implying those who [...]

All projects we undertake with our clients have one thing in common, there are multiple parties involved. Before officially launching the project to all parties, already many people from different companies are involved. When launching a project, the most important group of people are connected as well. This group is the largest, and has therefore [...]

We hear it all over the place since the term Web 2.0 was first coined. Learning 2.0, Government 2.0, Business 2.0, and Whatever 2.0. Everything is 2.0. It refers to changes in the particular domain. The Web matured very fast during a short period of time, and the term 2.0 was used to show the [...]

We like to think that we can easily change things in the world. That’s no surprise, Barack Obama makes the Americans believe it can be done, and with the Wisdom of Crowds in mind, many think that crowd-sourcing can easily be applied and be used to change things in the world, that haven’t seem to [...]

Dialogue is an important aspect of community management. As a community manager, you have to cater to many interests, depending on the objective. First you have the people that are part of the community, you have your client and you have the discussion.  As a community manager you have to make sure the process of [...]